Privacy and Personal Data Protection Policy

Data Controller: COLMEX TRAVEL AGENCY E.I.R.L. | Tax ID (RUC): 20613011782

Physical Address: Urb. José Carlos Mariategui C-18, Wanchaq, Cusco

1. Legal Framework

In accordance with Peruvian Law No. 29733 (Personal Data Protection Act) and its Supreme Decree No. 003-2013-JUS, we inform our users about the security measures and protocols applied to safeguard personal information.

2. Data Collected

To accurately quote, book, and issue mandatory government entry permits for tours, we collect:

Full legal names as shown on official identification.
Identification type and number (Passport or National ID).
Nationality, date of birth, and gender (mandatory for park and railway authorities).
Email address and WhatsApp / phone number.
Special dietary or mobility requirements relevant to high-altitude and adventure routes.

3. Purposes of Data Processing

Your information is used strictly to:

Process reservations and issue named tickets with MINCUL, SERNANP, and licensed operators.
Provide 24/7 personalized travel coordination and assistance.
Manage inquiries and complaints through our Virtual Complaints Book.

4. ARCO Rights (Access, Rectification, Cancellation & Opposition)

You may exercise your ARCO data rights at any time by contacting our privacy officer at info@colmextravel.com with the subject line "ARCO Data Rights Request".