INDECOPI • LAW NO. 29571

Virtual Complaints Book

In accordance with the Peruvian Consumer Protection and Defense Code and Supreme Decree No. 011-2011-PCM.

Tourism Service Provider Information

Official tax and legal entity registration

Legal Name: COLMEX TRAVEL AGENCY E.I.R.L.

Tax ID (RUC): 20613011782

Commercial Brand: Colmex Travel Agency

Registered Address: Urb. José Carlos Mariategui C-18, Wanchaq, Cusco

Disagreement directly regarding the goods acquired or tourist services contracted.

Discontent or dissatisfaction regarding customer service provided by staff members.

Please enter your contact details to receive our formal written response.

Document Type *

Document Number *

Full Legal Name *

Contact Email Address *

Phone / WhatsApp *

Home Address / Country *

Specify the tour, excursion, or package involved in the claim.

Contract Category *

Amount Claimed (Optional)

Tour Name / Booking Reference *

Select whether this is a claim or complaint and summarize the facts.

Request Type *

CLAIM (RECLAMO) Disagreement regarding service delivery, inclusions, or quality.

COMPLAINT (QUEJA) Dissatisfaction regarding customer service or staff conduct.

Summary of events and facts *

Specific consumer remedy requested *